m88.com Privacy Policy

What Data We Collect on m88.com

We at m88.com collect information in three main categories: account data, transaction data, and behavioral data. Account data includes your email address, chosen username, password (encrypted), date of birth, and any identity documents you provide during KYC verification (photo ID, proof of address). We collect this during registration and when verification is requested.

Transaction data includes every deposit and withdrawal you make on m88.com. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, timestamp, and transaction confirmation. We store withdrawal requests alongside the destination payment method and processing status. We do not store your full bank account number or wallet credentials—only transaction confirmations.

Behavioral data includes your gameplay activity—which games you play, when you play, your session duration, bet sizes, and results. We also log your login history, IP address, device type, and browser information. This data helps us detect fraud, prevent account takeovers, and understand platform usage patterns.

How We Use Your Data on m88.com

We at m88.com use your data for five primary purposes. First, account management: we use your email and identity documents to create and verify your account, process your requests, and recover your account if you lose access. Second, payment processing: transaction data enables us to process your deposits, manage your balance, and execute withdrawals to your chosen payment method.

Third, fraud prevention and security: we analyze gameplay patterns, login history, and transaction velocity to detect suspicious activity. If we flag unusual behavior—such as rapid deposit-and-withdrawal cycles, multiple account registrations from the same IP address, or mismatched identity documents—we may temporarily suspend your account pending investigation. Fourth, regulatory compliance: anti-money-laundering (AML) and know-your-customer (KYC) requirements mandate that we collect and store identity information and maintain transaction records. We retain these records for the periods required by applicable law.

Fifth, customer support: your account and transaction history allow our support team to assist with disputes, payment troubleshooting, and general inquiries during business hours in English and Indonesian.

Third-Party Data Processors and Storage

We at m88.com use third-party vendors to process certain data. Payment gateways (the companies behind mobile banking, local payment, online payment, e-wallet, and bank processors) receive transaction information only as necessary to complete deposits and withdrawals. We do not authorize these vendors to use your data for marketing or other purposes unrelated to payment processing.

Our servers and databases may be located outside your home jurisdiction—potentially in Singapore, Malaysia, or other regional data centers. By using m88.com, you consent to this cross-border data transfer. We maintain encryption and security protocols regardless of server location to ensure your data remains protected.

We may also share data with law enforcement, regulators, or government agencies when legally required—for instance, if a court order demands information, or if we detect activity that violates anti-money-laundering laws.

Cookies and Tracking Technologies

We at m88.com use cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze site performance. Session cookies expire when you close your browser. Persistent cookies remain on your device for up to one year and are used to recognize you on return visits.

Our analytics tools (such as Google Analytics) collect aggregate data about site traffic, user behavior, and performance metrics. This data is anonymized and used only to improve our platform. You may disable cookies through your browser settings, though doing so may affect your m88.com experience.

• 1
  Session cookiesType 1

  Essential for login and platform function. Expire when you close your browser or log out.

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  Preference cookiesType 2

  Remember your settings and language choices. Valid for up to one year.

• 3
  Analytics cookiesType 3

  Track aggregate platform usage. Data is anonymized and not linked to your personal identity.

Your Rights and Data Access on m88.com

We at m88.com recognize your right to access, update, or request deletion of your personal data. If you wish to review what data we hold about you, contact our support team via email or live chat during business hours. We will provide a summary of your account information, transaction history, and any identity documents on file.

You may request corrections to inaccurate data. For example, if your registered address is outdated, you can update it through your account settings or request that we correct it. You may also request deletion of your account and associated data, subject to legal obligations—we may retain records for anti-fraud and compliance purposes for a period after deletion.

We do not process requests to delete transaction or identity records if doing so would violate anti-money-laundering regulations or other legal requirements. In such cases, we inform you of the legal basis for retention.

Data Retention and Security Practices

We at m88.com retain your account data for as long as your account is active. If you close your account, we may retain certain data—such as transaction history and identity documents—for compliance periods mandated by applicable law (typically 5 years for anti-money-laundering purposes). After that period, we securely delete or anonymize the data.

We protect your data through encryption (both in transit and at rest), firewalls, access controls, and regular security audits. Our team members access your data only when necessary for operational, fraud-prevention, or support purposes. However, no system is completely immune to breach—if your m88.com account is compromised, we recommend changing your password immediately and contacting our support team.

During national holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, our support team operates on reduced schedules. Data-access requests submitted during these periods queue until the next business day.

Children and Minors

We at m88.com do not knowingly collect data from minors. Our platform is available only to individuals of legal age in their jurisdiction to engage with online gaming services. If we discover that a minor has created an account, we immediately suspend it and may delete associated data. If you believe a child has registered on m88.com, contact our support team urgently.

Changes to This Privacy Policy

We at m88.com may update this privacy policy from time to time to reflect changes in our practices or applicable law. Significant changes will be posted on our platform with a notice period. Continued use of m88.com after updates constitutes acceptance of the revised policy. If you have questions or concerns about how we handle your data, contact our support team—we are available in English and Indonesian during business hours to address your privacy inquiries.